Frequently Asked Questions

The Westcott Rewards Program is a loyalty program offered by F.J. Westcott Co. that allows website customers to earn Westcott Reward Points for eligible purchases through our website and other qualifying activities. These points can be redeemed for Westcott gift cards for use on fjwestcott.com.

Individuals who are over eighteen (18) years of age and have a registered Westcott website account are eligible to participate in the Westcott Rewards Program. The Program is void where prohibited by law.

To join the Westcott Rewards Program, simply create an account on the Westcott website. By creating an account, you will automatically be enrolled in the Rewards Program.

No, It is free to join. There is no purchase or fee required to participate in the Westcott Rewards Program.

No. If you have a registered Westcott website account, you are automatically enrolled in the Westcott Rewards Program. You can locate your rewards by logging into your account and clicking on the tab in your account titled “Rewards”.

No, Westcott Reward Points have no cash value and no exchange rate for any market currency. They are not your property and cannot be redeemed for cash.

Participants may combine accounts, however, if points have been awarded for the same actions within both accounts, points will be capped at the maximum rewards allowed for these actions as specified in the terms and conditions. 

• Purchases:  Unlimited 
• Account Verification:  1 time  
• Email Newsletter Subscribe:  1 time   
• Social Share: 3 total 
• Following on Instagram:  1 time 
• Birthday:  1 time/year 
• Product Reviews:  15 total 
• Referrals: Unlimited 

Please contact customer service or (419) 243-7311 to merge your accounts. 

You can earn Westcott Reward Points through various qualifying activities listed below. Tap on the Rewards tab in the bottom right corner of the website and select “Earn points” to get started.  

• Eligible purchases made using your account on the Westcott website 
• Subscribing to the Westcott email newsletter 
• Submitting approved product reviews 
• Following Westcott on Instagram 
• Sharing links to the Westcott website on social channels (from the Rewards tab) 
• Entering your birthday in your Westcott account profile 
• Referring new customers who make qualifying purchases 

You can track the number of Points accumulated in your Westcott account by logging into your Westcott account and clicking the Rewards Tab in the bottom right corner of the website. 

• Purchases:  When your items are shipped 
• Account Verification: When using the social login, points are awarded immediately. Otherwise, points are issued upon verifying your email.  
• Email Newsletter Subscribe:  Immediately upon subscribing  
• Social Share: Immediately upon sharing from the Rewards tab in the bottom corner of the website 
• Following on Instagram:  Immediately upon following  
• Birthday:  Awarded once a year on your birthday 
• Product Reviews: Upon validation by customer service 
• Referrals: After your referred friend creates a Westcott account and their first qualifying purchase has shipped 

Please note: There may be occasional delays in points processing due to high traffic or unforeseen circumstances.

We are dedicated to promptly resolving any issues to ensure a smooth rewards experience. 

Reward points were automatically added to your account for orders processed on or after May 16, 2023.

Participants who already had an existing account on the Westcott website or previously subscribed to our email newsletter will receive points automatically upon signing in.

Although we cannot issue points for purchases made before the program's launch, there are numerous other opportunities to accumulate points.

No. Many of our retailers have their own reward programs, we cannot offer points to the Westcott Loyalty program for purchases made outside of Westcott's website. We are and continue to be supportive of our authorized retailers.

If you cancel an order or return a product for which you have already earned points, the points earned for that purchase will be removed from your account. 

Earning points is limited to the following per account.  

• Purchases:  Unlimited 
• Account Verification:  1 time  
• Email Newsletter Subscribe:  1 time  
• Social Sharing: 3 total 
• Following on Instagram:  1 time 
• Birthday:  1 time/year 
• Product Reviews:  15 reviews total 
• Referrals: Unlimited 

Points will be posted to your account within two (2) business days after the referred friend creates a Westcott account and their first qualifying purchase has shipped.

A referred friend must be a new Westcott customer without a prior account, email subscription, or any purchase made on the Westcott website.

If your friend returns their purchase, the points will be invalidated.

To submit a review for a Westcott product that you’ve purchased, log into your account and visit this page.

If you believe your Westcott Points were not properly credited to your Account, you should contact Westcott customer service at (419) 243-7311 within thirty (30) days.

Yes, all points in a member's account will expire if no qualifying purchase or Reward program activity is made through the member's account for a period of one (1) year from the last date of qualifying activity. 

You can redeem your Westcott Reward Points for qualifying Westcott gift cards by using the Rewards tab in the bottom right corner of the website.  

1. Tap on “Get Rewards” from the menu.  
2. A “Redeem” button will appear next to the eligible gift card values based on your accrued Points.  
3. Select the green checkbox to complete your redemption.  
4. Copy the gift card code and paste it into the Gift Card field at checkout. 

The number of Points needed for redemption can be found on the Westcott Rewards page or within the Rewards Tab in the bottom right corner of the website.

Reward gift card codes can be found by tapping on the Rewards tab in the bottom right corner of the website, then selecting “Get Rewards” from the menu.

Combining multiple accounts to accumulate more reward points is not permitted.  

No, reward points must be applied towards a gift card before placing an order and cannot be used retroactively on prior purchases. This policy helps ensure a smooth and fair process for all customers.

Yes, gift cards expire five (5) years after the date of issue.

If you have a questions that aren't answered in this FAQ, you can contact Westcott customer service at (419) 243-7311.